Employment Practices/Work Environment
The Health System is committed to affirming the talents and contributions of its diverse staff and to providing an equal opportunity work environment where everyone is treated with fairness, dignity and respect.
The Health System will take reasonable steps to inform employees about, and to comply with, all applicable employment laws, regulations and policies, particularly those relating to non-discrimination in its employment practices.
Such practices include hiring, staff reductions, transfers, terminations, evaluations, recruiting, compensation,
Integrity means “doing the right thing.”
corrective action, discipline, and promotions. The Health System will not tolerate harassment based on the diverse characteristics or cultural backgrounds of its staff. In particular, any form of sexual harassment is prohibited. The Health System will take reasonable steps to ensure a work environment that is safe, healthy, and secure.
Health, Safety & Environmental Concerns
The Health System will have in place policies and procedures that will provide for the health and safety of its patients, guests, and staff. Additionally, policies and procedures will be in place to protect the internal and external environment from potential chemical, infectious, radioactive, or other hazardous contamination. All policies and procedures will be based on acceptable community standards of practice and will be in compliance with all applicable regulatory agencies. Policies and procedures will be kept current and routinely monitored for compliance.
Claims Processing/Billing
The Health System will strive to produce clear, concise and accurate claims/bills for all its customers, including third party payors. Claims/ bills submitted for reimbursement will reflect only services actually provided and determined medically necessary; be supported by adequate documentation; be accurately coded (for third party payors); and be non-duplicative.
The Health System will follow applicable coordination of benefit rules when more than one payor may have responsibility for particular benefits/services. Improper payments and credit balances will be researched and, when appropriate, refunded (or recovered, as the case may be) in accordance with regulatory and contractual requirements and ethical business practices. Those instances suggesting fraud or abuse will be fully investigated and corrective action taken, as warranted, with notification to criminal or civil law enforcement authorities, government agencies and other parties, as necessary or prudent.
Gratuities
Health System employees may not solicit gratuities from vendors for personal use. Gratuities to employees may be accepted only for use in the Health System if the value of each item is under $25. Health System employees may accept a meal with a value of less than $25 from a vendor during the course of a business meeting. No cash gratuities are to be accepted.