“Cyst” Diagnosis Veronica, a young Spanish-speaking woman, was seen by her doctor. The doctor used an untrained staff member as an interpreter to communicate her diagnosis. Later that day, Veronica’s mother, Mrs. Gonzales, called the clinic upset and crying because when her daughter got home from seeing the doctor she thought she was going to die. The employee on the phone could hear the daughter in the background crying frantically with fear. The untrained interpreter had told Veronica in Spanish she had “tumors” instead of “cysts” in her stomach.
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