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Scenarios for Success

Wife in Waiting Room Mr. Anderson went to the clinic for a doctor’s appointment and took his wife (who is Asian) with him. Mr. Anderson left his wife in the waiting room when he was called to be seen. After fifteen minutes, Mrs. Anderson began panicking and screaming because she thought her husband had abandoned her. The staff could not communicate with the patient in her language and could not calm her down.


Scenarios for Success
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