These health scenarios are intended for health literacy education. The scenarios are real; however, the names and photos used are not those of actual patients. Scenarios are designed to: • raise staff awareness • stimulate creative thinking • ensure patients become full participants in protecting their health Scenarios can be used in: • classroom training • staff meeting discussions • individual staff coaching by supervisors • staff self-study Scenarios for Success in Patient Communication (A Training Guide for Healthcare Professionals), is used nationally at conferences, on websites and in healthcare organizations and higher education. This project includes more than two hundred interviews with clinicians in six ambulatory clinics at University Health System (UHS) in San Antonio, Texas. UHS is the teaching facility for the University of Texas Health Science Center at San Antonio.
Scenarios for Success
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