12TH FLOOR MEDICAL SURGICAL UNIT
Peer reviewers liked that leaders encourage open communication with staff members through multiple layers, including effective rounding, huddles, monthly meetings and emails. They also noted that the unit is excellent at promoting collegiality through recruiting and retention practices. They also were impressed to see they take multiple steps to keep staff and patients safe from violence.
10TH FLOOR SKY TOWER
Reviewers cited strong leadership as a reason for conferring this award, mentioning great methods of communication and dissemination of information. They were especially impressed with a phone app developed for scheduling that led to more effective staffing. They also noted a program to improve staff turnover and satisfaction rates.