16 Integrity Standards
16 Introduction
18 Guiding Principles
19 Quality of Care, Confidentiality, Media/Public Relations
19 Antitrust, Responsible Use of Assets
19 Accurate Records and Retention
20 Employment Practices/Work Environment
20 Health, Safety & Environmental Concerns
20 Claims Processing/Billing
20 Gratuities
21 Conflicts of Interest
21 Reporting Incidents of Misconduct